Personal Data Privacy Policy

This Personal Data Privacy Policy describes how Lys Epilsoft - VAT BE0793892441 collects, uses, protects and shares your personal data on the website www.epilsoft.be. We are committed to respecting the privacy of individuals we meet in the course of our activities.

Data Controller: Lys Epilsoft, reachable at epilsoftcentre@gmail.com, hereinafter referred to as "We". If a Data Protection Officer (DPO) has been appointed, their contact details are on the Site.

We collect personal data from forms, website registrations, phone calls, emails and other communications with you. The data we collect includes:

• Personal information: name, address, email, phone numbers, mobile number, gender.
• Financial information: bank account number or any transaction identification number.
• Information about your marketing preferences: newsletter subscription, contest, acceptance to receive direct marketing.

We use this data to:

• Respond to your requests and communicate with you.
• Allow you to access information posted online.
• Interact with you through our site.
• Send you a newsletter if you subscribe to it.
• Provide you with support and assistance.
• Improve the quality of our services.
• Send you important information about changes to our products and services.
• Make decisions regarding the provision of our services.
• Conduct surveys, polls, market research.
• Provide you with information about our products or those of our partners.
• Allow you to actively participate in our online and offline activities.
• Resolve complaints.
• Manage access, rectification, deletion rights, etc., provided by legislation.
• Comply with applicable laws and regulatory obligations.

The legal basis for processing is as follows:

• Your consent (you can withdraw your consent at any time).
• Processing is necessary for the performance of a contract or pre-contractual measures.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary for the legitimate interests pursued by the data controller or a third party.

Some of your personal data may be accessible to the following organizations:

• Government or public authorities according to applicable laws.
• Our subcontractors, such as the transport company Dachser and our tile installers.
• Shopify, platform used to create this site.
• Our bank and yours through the transaction.
• Our partners, vendors, marketing agencies in the course of our business activities.
• Third parties in the context of internal reorganization, transfer of goodwill, merger or acquisition.

We take appropriate technical and organizational measures to protect your data against loss, theft, unauthorized access, disclosure, alteration or destruction.

Your data is deleted after the following periods:

• For customers: 10 years after the last purchase under accounting regulations.
• For prospects and occasional contacts: one year after the last message from us that remained unanswered.
• For people subscribed to our newsletter: 6 months after their request for unsubscription, with unsubscription being immediate.

You have the right to access your data, rectify it, object to its use, request its deletion, limitation or portability. To exercise these rights, please contact us at lys.brussels@gmail.com by proving your identity with a copy of your identity card.

We reserve the right to make changes to this Policy at any time to take into account changes in our business and legal requirements. We invite you to regularly consult our website. In case of significant changes, we will contact you to notify you of these changes.